You have a question, we have an answer!
Delivery, return, tracking of your order... You have found the blanket of your dreams, and you are now wondering how long it will take until it will be on your sofa?
Don't panic, we give you all the answers here!
How do I cancel or modify my Plaids Cocooning order?
To modify or cancel your order, you can contact Corentin on 0635258226 or send an email to firstname.lastname@example.org
If you wish to change your delivery address, for information, the change will not be visible on your account and your package tracking. And the change can only be made if your order has not yet left our warehouse in Roubaix.
If you wish to add an item to your order, simply reorder and provide us with your two order numbers. We can then merge your orders and reimburse you for the delivery costs of your second order only if the first has not been prepared or shipped.
These steps are possible if your order has not yet been prepared or shipped. Otherwise, you will have to return it to us.
I ordered, but I did not receive my confirmation email
If you have not received a confirmation email, do not hesitate to check your spam folder.
If not, you can contact Emma via email@example.com. She will check that your order has been taken into account and will provide you with information relating to your order.
How to track my order ?
When your order is shipped and leaves our warehouse, you will receive an email with your Colissimo tracking number. You can then track your order online by logging into your customer area. If you have not received your tracking number within 2 days, email Emma via firstname.lastname@example.org .
I have a problem with my order
Our teams do everything possible to ship your packages within 2 working days and Colissimo arrives at your home within 48 hours. However, for the obvious well-being of the entire team, no order preparation takes place on weekends or after 7 p.m. So, if you order during busy periods, the delivery time may be extended, up to 5 working days. If you are still waiting for your order beyond this deadline, do not hesitate to call us or contact Emma via email@example.com
Will I receive my blanket in time for Christmas?
To guarantee delivery under the tree, you must place your order at the latest before:
For Metropolitan France and Corsica: December 19, 2022
For delivery in Europe:
– Norway, Portugal + the islands: December 9, 2022
– Bulgaria, Cyprus, Estonia, Spain + islands, Finland, Greece, Croatia, Hungary, Lithuania, Latvia, Malta, Poland, Romania, Sweden: December 14, 2022
– Czech Republic, Germany, Denmark, United Kingdom, Ireland, Iceland, Italy, Slovenia, Slovakia: December 15, 2022
– Austria, Switzerland, Spain, Luxembourg, Netherlands, Portugal: December 16, 2022
– Belgium: December 17, 2022
Further in the world:
– Reunion, Mayotte, Guadeloupe, Martinique, Saint Martin, Saint Barthelmy, Guyana, French Polynesia, St Pierre and Miquelon: December 9
– Hong Kong: December 4, 2022
– Other destinations: December 9, 2022
– For New Caledonia, it will not be possible to guarantee on-time delivery. Due to the context, La Poste has been providing deliveries to New Caledonia by boat since mid-October.
The deadline may only be met for items with a shipping time of 3 to 4 days. Our entire team is more than mobilized to ensure the delivery of your order before Christmas. If, however, you have any doubts about the deadlines, do not hesitate to write directly to Emma via firstname.lastname@example.org .
Do you do gift wrapping?
We are concerned about the environment and limit packaging as much as possible.
Each fleece blanket measuring 150×200 cm is rolled up in a kraft banner, the faux furs are folded in synthetic leather straps and the large models are packaged in their storage bags.
We ship your throws in tissue paper and they are then put in boxes. There is no glitter, cushioning material, overwrapping, or gift wrap. You are then free to offer the blanket in the container that will please you the most!
What are your delivery times?
We prepare and ship your orders in 2 business days.
The packages are then sent via colissimo and the deadline is 48 hours for mainland France – ask us for other destinations at email@example.com
Allow on average 7 to 10 days for Europe and 10 to 21 days for the rest of the world.
My blanket doesn't suit me, what should I do?
You have 15 days from the date of receipt of your package to notify us of your wish to return, you can notify Emma via firstname.lastname@example.org. The blanket must be in its original packaging, unopened and unused to be subject to return.
We will send you a return slip to stick on your package and drop off at the post office. Two options are then available to you:
- You would like an exchange and we will send you new throws upon receipt of the return(s). Shipping costs are free on this new shipment.
The exchange is for an equal amount, nothing changes.
You opt for an exchange on a cheaper model; we will refund you the difference.
You move upmarket, we will reimburse you for the return throw and you can place a new order
- You would like a refund and we will issue a refund upon receipt of your blanket. From now on, for ecological reasons, we charge returns at €9.99.
For the end-of-year holidays, our returns are extended until January 15, 2023.
My blanket has a defect, what should I do?
We make it a point of honor to offer you unique, superior quality throws. However, if, to our great dismay, your blanket contains defects, let Emma know of your disappointment, supported by photos, by contacting her at email@example.com. She will make sure to find the best solution to bring you satisfaction.
What payment methods do you accept?
You can pay by credit card, by Apple Pay, and in installments with Alma.
I can't pay for my order, what should I do?
Some browsers do not support updates to these payment modules. If you are unable to pay for your order, you can call Victorine at 0624666344, or Corentin, at 0635258226.
Contact Emma via firstname.lastname@example.org!